Total = Quality involves everyone & all activities in the company.
Quality = Conformance to Requirements (Meeting Customer Requirements).
Management = Quality can & must be managed.
TQM = A process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything we do.
Quality = Conformance to Requirements (Meeting Customer Requirements).
Management = Quality can & must be managed.
TQM = A process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything we do.
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